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Forgot username? Your username is the email address you used to register. If you're not sure which email address you used, search your inboxes for…
Waiting on your first SynaPay payout? What you need to know
This article helped 95% of SynaPay users solve their issue. There is a 7-14 day waiting period for the first payout. This delay is necessary for risk…
Add a bank account for payouts
This article helped 93% of SynaPay users solve their issue. To receive payouts, you must have a bank account linked to your SynaPay account through the…
Late or missing payouts
If a payout hasn't arrived according to its expected delivery date, there can be several reasons as to why. Check both your Dashboard and email to see…
Can’t complete two-step authentication?
You have several options to temporarily remove two-step authentication. Read these options carefully to regain access to your account as quickly as…
Charge you don't recognize from SynaPay?
This page is for customers of businesses that use SynaPay. If your bank statement has a charge from SynaPay that you don't recognize, it may be from a…
How to handle disputes
Each card network has its own process to handle disputes between cardholders and merchants. Merchants can challenge the dispute, providing evidence to…
1099-K tax forms
This article is for SynaPay Direct and Standard Connect users. For platforms working on 1099 tax forms for connected accounts, see SynaPay Documentation…
Activate a new payment method
Enable or manage payment methods from the Payments settings in your Dashboard. Depending on the integration, you may need to complete additional…
How to refund a customer
You can refund non-disputed payments to customers directly from the Payments overview page in the Dashboard or using the SynaPay API. The default…
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